First off, we love every order! But from time to time we receive orders, that with a little tweaking, could be made just that little bit more awesome.
We take pride in the products we produce and want you to love them too. So, if after placing an order, you receive an email from one of our fantastic customer support reps asking you to contact us, don’t panic. It’s just our way of saying “hey thanks for your order, we would like to help you make it even more awesome!”
Why do you need to speak with me about my order?
There are a number of reasons that we may need to get in touch with you regarding your order.
Perhaps the artwork you uploaded isn’t a high enough resolution to print clearly (we don’t want to print your product and have you ending up with a fuzzy looking image). Or maybe your order has graphics or text that has been placed off of the art-board (we don’t want your sign to be missing half the text or showing only part of an image).
Will this delay my order?
Unfortunately, these types of issues may end up delaying your order by a couple of days.
Yes we know that might suck, but we want you to be completely satisfied when you receive your product, and a few hours spent fixing the issues now will help avoid any headaches down the road.
Can’t you just print my order as is?
We could simply ignore these issues and produce exactly what we receive, but we don’t think your order will blow your socks off when you receive it.
In fact the following is more likely to happen:
So there you have it! We love each and every one of our customers and every single order that you place. We just want to make sure that you are 100% happy with the product you receive.
Thanks for reading guys.
Oh and don’t forget we are always here to help! If you have any questions or concerns before placing an order please don’t hesitate to pick up the phone and give us a call.
P.S. Stay awesome my friends.